For support teams
An internal knowledge base for support teams
When a customer is waiting, nobody should be digging through old threads. Foliosodev is an internal knowledge base for support teams: answers, troubleshooting steps and escalation paths your agents can search in the middle of a ticket.
Answers agents can find mid-ticket
- Full-text search across every article, with the matching words highlighted
- ⌘K to jump straight to the article you already know you need
- Favourites for the five articles every agent opens every day
Troubleshooting steps that stay current
Tables for error codes, checklists for the steps to try, and callouts for the known issue everyone should check first. Every page shows who edited it last and when, so agents know what's fresh.
Spot a mistake while you're on a call? Fix it on the spot: live co-editing means two people can update an article at once, and version history keeps what it said before, on plans that include it.
Internal first, shareable when ready
Keep escalation playbooks in a closed or private space, and the general knowledge base open to every agent. When an article is ready for a customer, give that one page a public link, read-only and optionally password-protected, and send it in your reply.
Mention a colleague with @ to ask for a review; they're notified in the app.
Frequently asked questions
Can we share an article with a customer?
Yes. Any page can have its own public link, read-only by default and optionally password-protected, while the rest of your knowledge base stays internal.
How do we keep escalation playbooks restricted?
Put them in a closed space that agents request access to, or, on plans with private spaces, a private space only the people you grant can see.
Give your agents answers, not tabs.
Free to start, Markdown out whenever you want it.